These terms and conditions apply to every agreement entered into with TIVVO. By placing an order via the TIVVO webshop, the customer agrees to these general terms and the associated policies.

Article 1 - Definitions
In these general terms and conditions, the following definitions apply

Webshop: the digital online store of TIVVO, accessible via www.tivvobottles.com
Customer: any natural person or legal entity entering into an agreement with TIVVO.
Agreement: any legally binding agreement between TIVVO and the customer, including these terms and conditions.
Product(s): all items offered by TIVVO through the webshop.

Article 2 - Applicability
2.1 These general terms and conditions apply to all offers, orders, and agreements of TIVVO.
2.2 Deviations from these terms are only binding if confirmed in writing by TIVVO in advance.
2.3 If one or more provisions are found to be invalid or voidable, the remaining provisions shall remain fully in force.

Article 3 - Offer and Formation of the Agreement
3.1 All offers are non-binding and valid while stocks last.
3.2 An agreement is concluded once TIVVO has confirmed the customer’s order.
3.3 TIVVO reserves the right to refuse orders or attach additional conditions. Any refusal will be communicated to the customer within a reasonable period, no later than five working days.

Article 4 - Prices, Payment and Promotions
4.1 All prices are stated in euros, inclusive of VAT and exclusive of shipping costs, unless stated otherwise.
4.2 TIVVO reserves the right to adjust prices, for example due to legal or regulatory changes.
4.3 Payment must be made using the payment methods offered in the webshop.
4.4 Orders will only be shipped after full payment has been received.

Article 5 - Shipping and Delivery
5.1 TIVVO aims to process and dispatch orders within 1 to 2 business days after receipt of payment.
5.2 Delivery will take place at the address provided by the customer.
5.3 Delivery times are indicative and may vary during busy periods. No rights can be derived from delays.
5.4 If timely delivery is not possible, the customer will be informed and an appropriate alternative will be proposed.
5.5 Any issues regarding delivery must first be reported to the carrier.
5.6 TIVVO is not liable for damage resulting from incorrect address details provided by the customer.
5.7 Once a shipment has been marked as delivered by the carrier, delivery is deemed successful unless demonstrable negligence is proven.

Article 6 - Right of Withdrawal and Returns
6.1 The customer has the right to withdraw from the agreement within 14 days of receiving the product, without stating any reason. The returned product must be received by TIVVO within this period.
6.2 During the cooling-off period, the customer must handle the product and packaging with care. Products that are not suitable for return for hygienic reasons, as well as sealed products whose seal has been broken, are excluded from return.
6.3 Withdrawal must be communicated to TIVVO in writing or by email within the withdrawal period.
6.4 Return shipping costs are borne by the customer, unless explicitly agreed otherwise.
6.5 The risk of loss or damage during return shipment lies with the customer, unless TIVVO has facilitated the return process.
6.6 After receipt of the return, TIVVO will refund the amount due within 14 days.
6.7 Orders placed as pre-orders cannot be cancelled prior to delivery.

Article 7 - Warranty and Complaints
7.1 TIVVO guarantees that the delivered products comply with the agreement and meet normal standards of quality and usability.
7.2 Visible defects must be reported within 7 days of receipt.
7.3 If a complaint is deemed valid, TIVVO will repair or replace the product, or refund the purchase price.
7.4 Complaints can be submitted via the contact details on the webshop and will be responded to within 14 days.
7.5 Damage caused by wear and tear, improper use, insufficient maintenance, or unauthorized repairs is excluded from warranty.

Article 8 - Liability
8.1 TIVVO’s liability is limited to the purchase price of the relevant product, except in cases of intent or gross negligence.
8.2 TIVVO is not liable for indirect damages, including consequential damage or loss of profit.
8.3 The customer indemnifies TIVVO against third-party claims related to the delivered products.

Article 9 - Privacy
9.1 TIVVO processes personal data with due care and confidentiality.
9.2 Personal data is processed in accordance with applicable legislation and TIVVO’s privacy policy.
9.3 The customer has the right to access, correct, and delete their personal data.

Article 10 - Force Majeure
10.1 If TIVVO is unable to fulfill its obligations due to force majeure, it is entitled to suspend or terminate the agreement.
10.2 Force majeure refers to any circumstance beyond the reasonable control of TIVVO.

Article 11 - Governing Law and Disputes
11.1 All agreements are governed exclusively by Dutch law.
11.2 Disputes will be submitted to the competent court, unless mandatory law provides otherwise.

Article 12 - Amendment
12.1 TIVVO reserves the right to amend these terms and conditions.
12.2 Minor amendments may be implemented immediately.
12.3 Substantive amendments will take effect 30 days after publication.