TIVVO respects your privacy and is committed to protecting your personal data. 
We handle personal information with care and in compliance with applicable data protection laws. This Privacy and Cookie Policy explains how we collect, use, store, and protect personal data, as well as the rights you have in relation to that data. We recommend that you read this policy carefully. This policy was last updated on February 1, 2026.

Collection of Personal Data
TIVVO processes personal data that you provide directly when using our services, such as when placing an order, creating an account, contacting us, or applying for a position. In addition, certain information is collected automatically when you visit our website. This may include technical and usage data such as your IP address, browser type, and interaction with the website.

Purpose of Data Processing
Personal data is processed solely for legitimate business purposes. These purposes include fulfilling and managing orders, administering user accounts, improving the performance and functionality of our website, responding to inquiries, evaluating job applications, sending marketing communications where consent has been given, and complying with legal and regulatory obligations.

Types of Personal Data
Depending on how you interact with TIVVO, we may process various categories of personal data. This may include your name, gender, date of birth, address details, email address, telephone number, photographs, payment information, and IP address. When an order is placed, personal data is used to ensure proper processing and delivery. Certain information may be shared with logistics partners and payment service providers. In accordance with tax legislation, relevant administrative data is retained for a period of seven years.

Contact and Communication
When you contact TIVVO through the contact form, your personal data is used to respond to your inquiry. This information is stored only for as long as necessary to resolve your request and may be retained for a maximum period of 26 months to allow for follow-up communication and to improve customer service quality.

Sharing Personal Data with Third Parties
TIVVO shares personal data with third parties only when this is necessary to provide our services, maintain website functionality and security, or comply with legal obligations. Any third parties that process personal data on our behalf are required to apply appropriate safeguards and confidentiality measures. Personal data is not shared for purposes unrelated to our services without your explicit consent.

Data Security and Retention
We take appropriate technical and organizational measures to protect personal data against loss, misuse, and unauthorized access. These measures include secure data storage, backups, and encrypted connections. Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law.

Use of Cookies
Our website uses cookies to enhance functionality and improve user experience. Cookies are small text files stored on your device when you visit the website. Some cookies are necessary for the proper functioning of the website, while others are used to analyze website usage or remember user preferences. We may also use cookies placed by third parties, which are governed by the privacy policies of those parties.

Managing Cookies
You can manage, disable, or delete cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Your Rights
You have the right to request access to your personal data, to have inaccurate data corrected, and to request deletion of data that is no longer necessary. You may also withdraw your consent, object to certain forms of processing, request restrictions on processing, or request that your personal data be transferred to another party. To protect your privacy, we may request verification of your identity before responding to such requests.

Changes to This Policy
TIVVO reserves the right to update or amend this Privacy and Cookie Policy at any time. We encourage you to review this policy periodically to remain informed about any changes.

Complaints
If you believe that TIVVO is not handling your personal data in accordance with applicable laws, you have the right to lodge a complaint with the Dutch Data Protection Authority.