At TIVVO, we strive to process and deliver every order as quickly and carefully as possible. This shipping policy explains what you can expect from us.

Order processing
Unless stated otherwise, orders are processed and shipped within 1 to 2 business days. Weekends and public holidays are excluded. During busy periods, such as Black Friday or holidays, processing times may be longer. Once your order has been processed, you will receive a confirmation email with the details of your purchase.

Shipping and delivery times
Orders within the Netherlands, Belgium, and Germany are usually delivered within 2 business days after dispatch. Other EU countries and the US are typically delivered within 2–8 business days after dispatch, depending on the destination. We offer free shipping on all orders to the Netherlands, Belgium, and Germany. Other countries free from €50. Delivery times may vary during promotional periods and holidays.

Shipping confirmation and tracking
Once your order has been shipped, you will receive a shipping confirmation email including a track & trace code, allowing you to follow the status of your shipment. Please note that it may take a few hours before tracking information becomes available.

Loss or damage
TIVVO is not liable for loss or damage that occurs during transportation by the carrier. However, we will assist you where possible in investigating the shipment and submitting a claim to the carrier if necessary. In case of any issues, please contact us via the contact form or at info@tivvobottles.com.

Changing the delivery address
Please ensure that you enter the correct delivery address during checkout. If you notice an error, contact us as soon as possible. We will try to update the address before the order is shipped, but this cannot be guaranteed once the shipping process has started.

Contact
If you have any questions about this shipping policy or your order, please contact our customer service at info@tivvobottles.com or via the contact form on our website.